Question 1

How fast can I get set up?

Accepted Answer

Most schools finish signup and basic setup in under an hour, and many launch a real site the same afternoon. Adding all your content takes a few hours to a few days, depending on how much you're bringing over.

Question 2

Do I need any technical skills?

Accepted Answer

No. SchoolsNest is built for school administrators, not developers. If you're comfortable with email and a web browser, you can run your whole site — no code, no agency.

Question 3

Can I import data from another platform?

Accepted Answer

There's no automated importer yet. If you're switching from another system, get in touch and we'll help you move your content and families across.

Question 4

Not sure SchoolsNest is right for us?

Accepted Answer

Take the 30-day free trial. No card is charged, every module is unlocked, and you can cancel anytime.

Question 5

What's included in the platform?

Accepted Answer

Everything ships in one plan: your website, the shop, lunch ordering, tuition & payments, the LMS for lessons and quizzes, parent communications, staff vetting, branding, and custom domains. Turn on what you need, when you need it.

Question 6

Do I have to use every module?

Accepted Answer

No. Each module works on its own — switch on only the parts your school needs today and add the rest as you grow. There's no re-platforming later.

Question 7

Can I have multiple admins and staff?

Accepted Answer

Yes — unlimited admins, teachers, and staff, with role-based permissions so each person sees only their own view.

Question 8

What languages are supported?

Accepted Answer

English and Dari are built in, with bilingual content across your pages. More languages are added by demand.

Question 9

How do payments in the shop work?

Accepted Answer

Checkout is powered by Stripe. Money lands in your own connected Stripe account, not ours — you're paid directly, and payouts go to your bank on Stripe's normal schedule.

Question 10

What does SchoolsNest charge on each order?

Accepted Answer

Standard Stripe processing fees apply to every transaction, plus a small platform fee on top. It's shown transparently at checkout and in your order history — no surprises on your statement.

Question 11

Can I run discounts and collect tax?

Accepted Answer

Yes. Create discount codes for promotions, and tax is calculated and collected automatically at checkout so you stay compliant.

Question 12

How do refunds work?

Accepted Answer

Refund an order in a click. The refund reverses both the charge and the associated fees, and it's reflected in your Stripe account automatically.

Question 13

How does lunch ordering and payment work?

Accepted Answer

Publish weekly menus and families order ahead against a prepaid per-child balance that parents top up. Your kitchen gets one accurate count each morning, deducted at serve time.

Question 14

Can I offer tuition payment plans?

Accepted Answer

Yes. Bill full-term or instalment plans per family, and let parents opt into autopay so payments collect themselves.

Question 15

Can I apply financial aid or sibling discounts?

Accepted Answer

Yes — sibling discounts and financial aid apply cleanly to invoices, and the balance families see always reflects them.

Question 16

What happens when a family falls behind?

Accepted Answer

Automatic reminders go out before and after the due date, and delinquency tracking shows you exactly who's behind and by how much — no spreadsheet required.

Question 17

Can I use my own domain?

Accepted Answer

Yes. Start on a free schoolsnest.com subdomain, or connect your own domain — both are included, with HTTPS handled for you.

Question 18

How customisable is the design?

Accepted Answer

Five colours drive your whole theme. Upload your logo, favicon, and choose a font pairing, and it's applied across the entire site — no coding.

Question 19

Will my branding ever look broken or illegible?

Accepted Answer

No. Contrast is enforced automatically, so every theme stays WCAG-AA legible no matter which colours you pick.

Question 20

Can emails come from my school, not SchoolsNest?

Accepted Answer

Yes. White-label email sends messages from your own domain, so families see your school in their inbox rather than ours.

Question 21

What's included in the free trial?

Accepted Answer

Everything. Full access to every module for 30 days, with no feature limits and no card charged.

Question 22

When am I first charged?

Accepted Answer

On day 31. We send a reminder three days before, so nothing catches you out.

Question 23

Can I cancel anytime?

Accepted Answer

Yes — one click. Your data stays available for 90 days after cancellation.

Question 24

Are there setup fees or per-student charges?

Accepted Answer

None. It's a flat monthly subscription with no setup fee and no per-student billing. Stripe processing fees on payments are separate and go through your own account.

Question 25

Is my school's data kept separate from other schools?

Accepted Answer

Yes. SchoolsNest is multi-tenant by design — every school is its own isolated tenant. There are no shared tables of families, so your data is yours alone.

Question 26

Where is my data stored?

Accepted Answer

On Cloudflare's global network, with encrypted databases and object storage.

Question 27

Who can see my data?

Accepted Answer

Only your own admins and the users you invite. Platform staff access it only for support, and every such access is audit-logged. Admin accounts can be protected with two-factor authentication.

Question 28

What happens to my data if I cancel?

Accepted Answer

Your site goes read-only for 90 days and then is archived. Contact support anytime and we'll provide an export of your data on request.

Questions, answered.

Getting started

Modules & features

Shop, commerce & Stripe fees

Lunch & tuition payments

Branding & custom domains

Pricing & billing

Security & data isolation

Still have a question?